Week 2, Day 2
Social Media- Opportunity to differentiate and Power to dominate
For an instance if we put our self in the shoes of a marketeer for large consumer goods company, then what will be an ideal situation to communicate our message to target audience as a prospective customer? Firstly we should have access to masses. TV , news papers, radio and other conventional media can do that for us. But then we also require to know customer a so that we can effectively send the message to address the specific customer needs. We also want to know if our message was actually delivered to target audience or not. Also we need to measure the feedback and response to the delivered message. Now conventional media does not have all this capability e.g. in TV there is no way of accurately measuring how many people have actually seen an advertisement and then no way to handle feedback. To get such insights companies have to run separate research activities.
Now Social media has overcome most of these barriers. It can provide access to media, allows you to get insights of customer to identify the needs of customers, trends in the market and also provides a feedback medium to improve the products and services. It also gives relatively easy way of measuring the response of marketing campaign in terms of sales performance and change in brand image without running separate research campaigns. In today's lecture Jussi Pekka from Valio explained how Valio as a leading Finnish milk products company uses social media for marketing.
With my exposure to social media marketing during my professional career, I was aware of most of the presented concepts like Media Trinity, social media for differentiation, visibility and transparency of the company, customer insight and trend identification etc. But following points were the new learning and the take aways of the day for me.
- Social media as a new customer service channel and market. Helps in keeping customer happy and engaged while providing simplified and cost effective method for companies.
- Social media as a sales tool attracts the customer, keeps them satisfied and engaged, helps in generating more sales for companies and also extending the sales life cycle of the products as compared to conventional market.
- New metrics insight helps in identifications of benefits that social media can bring to businesses, while differentiating it from conventional media. It provides healthy business cases for companies to invest more into social media marketing.